If you wish to preserve long hair on your pet and we have to manually demat beyond that, an additional fee per minute will be added. We do not recommend major dematting, as it is painful and damages the hair and skin.
We groom humanely. We will ATTEMPT to de-mat a coat if we feel that the animal will not suffer pain.
When a dog is presented to us in a severely matted condition, it is our policy to shave the whole coat using electric clippers with a close blade. to de-matt would cause the animal tremendous stress and discomfort, often leaving a very thinned and damaged coat. Shaving the coat is quicker and gentler on the animal. Many animals are traumatized by unnecessary hours of dematting, putting them off grooming for life. We consider shaving an act of kindness.